View from the top: How does a CEO sleep at night?
View from the top: How does a CEO sleep at night?
Stuba celebrates biggest ever sales day in UK & Ireland
Stuba celebrates biggest ever sales day in UK & Ireland
Come and visit us at ITB Berlin, 5 – 7 March
Come and visit us at ITB Berlin, 5 – 7 March
Our pick of the best new hotels opening in 2024!
Our pick of the best new hotels opening in 2024!
DESTINATION OF THE MONTH

Crete

Greece
Boutique Bliss: Exploring the charming and unique hotels of Crete
Boutique Bliss: Exploring the charming and unique hotels of Crete
Crete Coastal Escapes: Unveiling the best beachfront hotels.
Crete Coastal Escapes: Unveiling the best beachfront hotels.
Luxury Escapes: Indulging in Crete’s finest five-star hotels and resorts
Luxury Escapes: Indulging in Crete’s finest five-star hotels and resorts
Stuba Six: Serenity in Crete – Discovering the top wellness hotels for relaxation
Stuba Six: Serenity in Crete – Discovering the top wellness hotels for relaxation

Become a Stuba Star

Our family culture is important to us. If you think you can help us continue our success and would love to join the Stuba family, we’d love to hear from you.

Business Development Manager – Ahmedabad
Ahmedabad
Sales
Full time (10am – 7pm)

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the region and travel agents of Gujarat. We are looking for someone who is highly motivated, organised, creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals. This is a field job and will require regular travelling across key cities in Gujarat.

Desired skills, experience, and expectations

  • Min Bachelors Degree or Equivalent Qualification.
  • Min 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or Airline (Aviation) Industry.
  • Well acquainted with the Travel business in Gujarat region.
  • Strong Communication, Negotiation and Interpersonal skills.
  • Team Player who can also work Independently with minimum supervision.
  • Comfortable with flexible timing of work and travel for Business.
  • Proficient using MS Office and other CRM tools.
  • Social Media (Linked In/ WhatsApp) and Internet Savvy.

Key skills and responsibilities

  • Promote the company in the market.
  • Developing new leads and on-boarding them.
  • Generate maximum business from new and existing clients.
  • Build good communication and relationship with the clients.
  • Represent the company in conferences, exhibitions, and events.
  • Make regular interaction with clients through visits, calls and meetings.
  • Prepare and analyse reports on business and sales activity.
  • Stay updated on business trends, key competitors, events and market analysis.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Manager – Ahmedabad
BASIC DETAILS

YOUR ADDRESS

RESUME
Key Account Manager – Europe
Pune, India
Sales
Full time

We are seeking a dedicated and experienced account manager professional to build relationships with key clients from Europe, identify opportunities to grow existing business, act as a main point of contact for the client and maintain knowledge of current market conditions. To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of managing a portfolio of clients and exceeding monthly targets with experience in international sales, account management and customer satisfaction. Past or current experience working with a B2B company, hotel, a travel company, or in the Europe market will be an added advantage. The role calls for a consultative rather than hardcore sales mindset.

Desired skills, experience, and expectations

  • Master’s in marketing or similar discipline.
  • Prior experience in handling Europe region and clients will be an advantage.
  • Minimum 2 years of experience of Account Management and understanding of the function.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and customer satisfaction mindset.
  • Intermediate in using MS-Office tools, CRM tools and internet savvy.
  • Good knowledge of international market.
  • Excellent in research and analysis.

Key skills and responsibilities

  • Manage and own a portfolio of key accounts of companies from Europe region.
  • Encourage and promote Stuba offerings and educate clients on the full use of our product.
  • Building strong product expertise and providing training & ongoing support to clients as required.
  • Proactively call and follow up with clients. Communicate with them regularly by phone, email, or other communication channels.
  • Create, maintain, and find up-selling opportunities within the designated market or portfolio of accounts and exceed monthly/quarterly/annual targets.
  • Actively engage with clients to fully understand their business needs, identify, and build new business opportunities.
  • Develop a strong business relationship with key decision makers and influencers to encourage them to use our product.
  • Provide feedback and advocacy on customer pain-points to internal teams. Liaise with the internal teams, find solutions as required to ensure smooth running of all client interactions.
  • Be focused, proactive and have problem solving mindset to help clients and teams.
  • Identify trendsetter ideas by researching industry trends.
  • Ability to work in different time zones to interact with clients depending on the business requirements.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Key Account Manager – Europe
BASIC DETAILS

YOUR ADDRESS

RESUME
Business Development Manager – Europe & Americas
Pune, India
Sales
Full time (Hybrid). IST & UK Business Hours. (Work timings are subject to change as per business deliverables and management’s decision)

We are seeking an experienced Business Development Manager to build relationships with key clients, become the voice of Stuba and key contact for assigned clients at Stuba. To be successful in this role, the applicant needs to be passionate and have a great sales attitude, work independently without supervision if required, and have the mindset to learn and grow with the company. The role calls for a hardcore sales & customer service mindset. Unbiased and positive inclusive mentality towards clients (Internal & External).

Desired skills, experience, and expectations

• Minimum 4 years’ experience of Sales.
• Strong interpersonal skills and relationship building skills.
• Knowledge of international sales.
• Exceptional customer service, active listening, verbal and written communication skills, professional phone etiquette.
• Proficiency with computers, especially with CRM software and spreadsheets.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Key skills and responsibilities

• Manage and get new clients in assigned territory.
• Independently handle accounts with minimum supervision.
• Long term relationship building with internal and external clients.
• Building strong product expertise and provide training & ongoing support to clients as required.
• Provide feedback and advocacy on customer pain-points to internal teams. Liaise with the internal teams, find solutions as required to ensure smooth running of all client interactions.
• To work in different time zones to interact with clients depending on the business requirements.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Manager – Europe & Americas
BASIC DETAILS

YOUR ADDRESS

RESUME
Business Development Manager – Scotland & North England
Scotland and North England
Sales
Full time

Due to growth in the region, we are currently looking for a Business Development Manager in Scotland & North England. The Stuba Business Development Managers are the face of Stuba, they build strong relationships with their agents in order to grow business. They identify potential new agents and pursue opportunities until customers are signed up and bookings being produced as well as establishing development plans for existing accounts and growing the profitability of the sales area by exceeding targets.

Our BDMs are in continuous contact with registered agents in order to promote Stuba, conduct training and obtain feedback from our agents. Extensive travel will be required within the sales area and attending conferences within the UK and possibly internationally.

Our BDMs are trusted to take the lead, use initiative, help build our brand and help make booking easier for travel agents in each sales area.  Business development should always centre around the customer, assisting them and growing opportunities for both of us.

Desired skills, experience, and expectations

• On the road sales experience within the travel industry is preferred
• Be ambitious, motivated by results, and a hunger to succeed
• Strong negotiation skills
• Have a track record of success in developing sales
• Have excellent communication skills
• Work to a high standard of detail across all aspects of sales performance
• Be able to work under pressure and meet targets and deadlines
• Be able to build close working relationships both internally and externally
• Work in a fast paced ever changing environment
• Demonstrate a range of analytical skills to identify business opportunities
• Knowledge of xml/API connectivity preferred
• IT Literacy (MS Office, Online booking systems)
• Good knowledge of retail travel market within UK

Key skills and responsibilities

• Be familiar with retail travel agencies and their staff as well as trade distribution within the areas under management
• Client relationship building through regular interaction – sales visits, telephone calls, webinars
• Overseeing sales pipeline, both wholesale, OTA and retail, ensuring that new business acquisition and existing account development targets are met/exceeded
• Identify new target accounts within assigned territory
• Ensure any promotional activity returns a positive ROI in terms of customer engagement and top line sales
• Accurately report and analyse weekly/monthly/yearly sales reports to our customers and disseminate the required data internally
• Client relationship building through regular interaction, visits, meetings, webinars
• Be the escalation point for customers from the region on all sales related issues internally within Stuba and externally for the customer
• Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads
• Build effective communications with Product, Trade Relations and Customer Support to create effective feedback structures on new account sales, website/xml, product and sales performance
• Negotiate incentive plans for new or existing key accounts with volume growth potential
• Representing Stuba at conferences and events
• Manage the administration of expenses and reporting within a timely manner
• Support the Head of Sales and other sales team members with any projects or tasks as directed

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Manager – Scotland & North England
BASIC DETAILS

YOUR ADDRESS

RESUME
Partnerships Manager
UK or Europe (working remotely)
Marketing
Full-time

As the Partnerships Manager at Stuba, but also working on behalf of our other group brands, you will be responsible for cultivating and maintaining strong relationships with key partners, ranging from direct hotel chains to third-party suppliers, tourist boards and tech suppliers.

Reporting to the Head of Marketing, you will play a crucial role in securing marketing support from these partners to actively promote their services via our channels to increase sales. The successful candidate will possess excellent destination and supplier contacts within the travel industry, strong proposal writing skills, negotiation acumen, and the ability to monitor and enhance performance to achieve given targets and foster long-term partnerships. Excellent written and verbal English will be essential for this role. 

The role can be located within the UK/Europe.

  • Impeccable English, both spoken and written.
  • Proven experience in partnership management or a related role.
  • Must have a strong list of contacts within the travel industry.
  • Strong negotiation, communication and presentation skills.
  • Ability to create effective and creative marketing proposals, presentations, and campaign reports.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to work cross functionally across internal teams, communicate effectively and positively with colleagues across group to gather data, identify opportunities and deliver.
  • Excellent organisational and project management skills.
  • Able to work under pressure and to deadlines.
  • Work closely with the Head of Marketing to align partnership strategies with overall marketing and business objectives.
  • Once identified, engage with key suppliers, including hotel groups, hotel chains, third-party suppliers, tourist boards and tech partners to develop and create marketing proposals and presentations to proactively seek marketing support from partners to promote their services to our global network of agents.
  • Evaluate potential partners based on strategic alignment, market reach, and growth opportunities for additional revenue opportunities. 
  • Work towards revenue targets by optimising partnerships and identifying growth opportunities.
  • Once approved, negotiate campaign proposals to ensure mutually beneficial agreements with partners.
  • Cultivate and maintain strong relationships with partners to ensure mutual success through regular communication and collaboration.
  • Collaborate with internal departments to draft and finalise partnership contracts and ensure seamless integration and execution of partnership initiatives.
  • Work closely with the relevant marketing teams to ensure campaigns come to fruition and are executed in a timely manner according to agreed timelines.
  • Implement key performance indicators (KPIs) agreed upon with the Head of Marketing to measure the success of partnerships.
  • Provide regular reports to the Head of Marketing on partnership performance and identify areas for improvement.
  • Act as a key point of contact for clients, ensuring a positive and productive partnership experience.
  • Continuously monitor and analyse campaign performance, providing feedback and insights to partners for ongoing campaigns.

If you are passionate about driving and building strategic partnerships, please apply, highlighting your relevant experience and explain how your skills align with the requirements of this position.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Partnerships Manager
BASIC DETAILS

YOUR ADDRESS

RESUME
Marketing Assistant
Pune, India
Marketing
Full-time

Reporting to the Head of Marketing, this role will suit an organised individual, who is used to working on multiple projects at any one time. The primary responsibility is to support the marketing department to deliver campaigns aimed at enhancing our online and offline presence across various source markets.

Desired skills, experience, and expectations

  • Experience in whatsapp marketing, ensuring regular, high quality and creative output
  • Experience in email marketing and content creation
  • Strong desire to learn along with professional drive
  • Solid understanding of different marketing techniques
  • Excellent verbal and written communication skills
  • Creative thinker
  • Passion for marketing and its best practices
  • Good interpersonal and communication skills.
  • Able to work in a fast-paced environment with a ‘can do’ and pro-active mindset.
  • Have a good working knowledge of Canva or other similar design software.
  • Knowledge of social media platforms (in particular LinkedIn, Twitter, Instagram and Facebook).
  • Knowledge of WordPress would be desirable but not essential.
  • Proficiency with Microsoft suite.
  • Being a competent video editor would be desirable but not essential.

Key skills and responsibilities

Provide administration support to the marketing department to implement and deliver the marketing plans and ensure the company’s presence on multiple public platforms is on brand including:

  • Source the images required by the marketing department and manage the library of marketing assets.
  • Support the marketing department with daily administration tasks.
  • Support the data cleansing in conjunction with the Head of Marketing and Designer.
  • Assist with email content creation and newsletter upload in conjunction with the Designer.
  • Liaise with Head of Sales, Middle East and India with marketing requirements and feedback weekly.
  • Implement Whatsapp strategy in India and Mena markets. Ensure content is distributed timely and all creatives are in line with current branding.
  • Create monthly Whatsapp report on engagement, posts and recommendations for moving forward.
  • Assist in keeping Mena and India LinkedIn up to date in conjunction with Digital Marketing Executive.
  • Assisting in keeping the Stuba website current and up to date in conjunction with the Digital Marketing Executive.
  • Any other ad hoc marketing tasks that may arise by working closely with the Head of Marketing to deliver efficient communications solutions and projects.
  • Research new online media opportunities that may benefit the business including social media, blogs and forums.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Marketing Assistant
BASIC DETAILS

YOUR ADDRESS

RESUME
Business Development Managers – Australia x 2
Australia – Victoria and New South Wales
Sales
Full time

Due to growth in the region, we are currently looking for two Business Development Managers in Australia. One will be based in Victoria and the other will be based in New South Wales. You will build strong relationships with clients to grow business and trusted to take the lead, use initiative, help build our brand and help make booking easier for travel agents in each sales area.

Desired skills, experience, and expectations

  • On the road sales experience within the travel industry is preferred
  • Be ambitious, motivated by results, and a hunger to succeed
  • Strong negotiation skills
  • Have a track record of success in developing sales
  • Have strong emotional intelligence & communication skills, positively engaging both up and down line and cross culturally
  • Work to a high standard of detail across all aspects of sales performance
  • Be able to work under pressure and meet targets and deadlines
  • Be able to build close working relationships both internally and externally
  • Work in a fast paced ever changing environment
  • Demonstrate a range of analytical skills to identify business opportunities
  • IT literacy (MS Office, Online booking systems)
  • Good knowledge of retail travel market within Australia

Key skills and responsibilities

  • Be familiar with retail travel agencies and their staff as well as trade distribution within the areas under management
  • Client relationship building through regular interaction – sales visits, telephone calls, webinars
  • Overseeing sales pipeline, both wholesale and retail, ensuring that new business acquisition and existing account development targets are met/exceeded
  • Identify new target accounts within assigned territory
  • Ensure any promotional activity returns a positive ROI in terms of customer engagement and top line sales
  • Accurately report and analyse weekly/monthly/yearly sales reports to our customers and disseminate the required data internally
  • Client relationship building through regular interaction, visits, meetings, webinars
  • Be escalation point for customers from region on all sales related issues internally within Stuba and externally for the customer
  • Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads
  • Build effective communications and relationships with colleagues from other offices and departments
  • Negotiate incentive plans for new or existing key accounts with volume growth potential
  • Representing Stuba at conferences and events
  • Manage the administration of expenses and reporting within a timely manner
  • Support the Head of Sales and other sales team members with any projects or tasks as directed

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Managers – Australia x 2
BASIC DETAILS

YOUR ADDRESS

RESUME
Business Development Manager – Qatar
Doha, Qatar
Sales
Full time

The ideal candidate must be experienced in B2B Travel Sales, with excellent knowledge of Qatar and know the travel agents within the region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals. You will be reporting to the Head of Sales for Middle East and India.

Desired skills, experience, and expectations

  • Based in Doha
  • Bachelor’s degree or equivalent experience
  • Minimum 3 years B2B Travel industry (only) related business development experience specifically in Qatar
  • Strong communication, interpersonal and negotiation skills
  • Can work independently with minimal supervision as well as in a team
  • Be ambitious, motivated by results, and have a hunger to succeed
  • Be able to work under pressure and meet targets and deadlines in a fast paced ever changing environment
  • IT literacy (MS Office, Online booking systems)
  • Be familiar with travel agencies and their staff as well as trade distribution within the areas under management

Key skills and responsibilities

  • Drive business growth in the territories assigned
  • Cultivate strong business relationships with key decision makers in the agencies through regular visits
  • Proactively identify new opportunities and deliver solutions to customers as an effort to grow business and help company expand

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Manager – Qatar
BASIC DETAILS

YOUR ADDRESS

RESUME
Business Development Manager – Bangalore
Bangalore, India
Sales
Full time (10AM to 7PM)

Our ideal candidate will have good knowledge of B2B Travel Business in Bangalore and the South India region. We are looking for someone who is highly motivated, organised, self disciplined and creative in identifying and developing new business opportunities along with maintaining a good business relationship with the existing ones.

Desired skills, experience, and expectations:

  • Minimum of a Bachelors Degree or equivalent Qualification.
  • Minimum of 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or
    Airline (Aviation) Industry.
  • Well acquainted with the travel business in Bangalore and South India region.
  • Strong communication, negotiation and interpersonal skills.
  • Team player who can also work independently with minimum supervision.
  • Flexible working hours and happy to travel for business.
  • Proficient using MS Office and other CRM tools.
  • Social Media (Linked In/ WhatsApp) and Internet Savvy.

Key tasks and responsibilities:

  • Promote Stuba to educate partners on the full use of our product and website.
  • Developing new leads and on boarding them.
  • Generate maximum business from new and existing clients.
  • Build good communication and relationship with the clients.
  • Represent the company at conferences exhibitions and events.
  • Make regular interaction with clients through visits, calls and meetings.
  • Prepare and analyse reports on business and sales activity.
  • Keep updates on business trends, key competitors, events and market analysis.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Manager – Bangalore
BASIC DETAILS

YOUR ADDRESS

RESUME
Business Development Manager – Mumbai
Mumbai, India
Sales
Full time

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the Mumbai region and know the travel agents in Mumbai region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals.

Desired skills, experience, and expectations:

  • Min Bachelors Degree or Equivalent Qualification.
  • Min 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or Airline (Aviation) Industry.
  • Well acquainted with the Travel business in Mumbai region.
  • Strong Communication, Negotiation and Interpersonal skills.
  • Team Player who can also work Independently with minimum supervision.
  • Ok with flexible timing of work and field job.
  • Proficient using MS Office and other CRM tools.
  • Social Media (LinkedIn/ WhatsApp) and Internet Savvy.

Key tasks and responsibilities:

  • Promote the company in the market.
  • Developing new Leads and on boarding them.
  • Generate maximum business from new and existing clients.
  • Build good communication and relationship with the clients.
  • Represent the Company in Conference, Exhibition and Events.
  • Make regular interaction with Clients through visits, calls and meetings.
  • Prepare and analyse reports on Business and Sales activity.
  • Keep updates on Business Trends, Key Competitors, Events and Market Analysis.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Business Development Manager – Mumbai
BASIC DETAILS

YOUR ADDRESS

RESUME
Key Account Manager – Americas
Pune, India
Sales
Full time

Desired skills, experience, and expectations

  • Master’s in marketing or similar discipline
  • Prior experience in handling Americas region and clients will be an advantage 
  • Minimum 2 years of experience of Account Management and understanding the function
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and customer satisfaction mindset
  • Intermediate in using MS-Office tools, CRM tools and internet savvy
  • Good knowledge of international market
  • Excellent in research and analysis

Key skills and responsibilities

  • Develop new relationships in an effort to grow business and help company expand
  • Actively engage with prospects or customers to fully understand their business needs and identify and build new business opportunities
  • Overseeing sales pipeline, ensuring that new business acquisition and existing account development targets are met/exceeded
  • Client relationship building through regular interaction, visits, meetings, webinars
  • Be escalation point for customers from region on all sales related issues internally within Stuba and externally for the customer
  • Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Key Account Manager – Americas
BASIC DETAILS

YOUR ADDRESS

RESUME
Customer Service Market Manager 
Pune, India
Operations / Customer Service
Rotational Shifts

Desired skills, experience, and expectations

  • Ability to motivate self and others, with strong people leadership skills.
  • Operations, call centre, Customer Service, or relevant experience within a process driven environment with proven responsibility of multi-sites / projects required.
  • Ability to deliver, monitor and report on individual and team service KPI’s regularly and upon request. 
  • Where required to take corrective action and/or proactive measures to ensure KPI’s are delivered.
  • Ensure that all operational resources are optimised within budget by forecast capacity planning and have tactics in place for unplanned events.
  • Excellent phone manner and written communication with experience in Customer Care required.
  • Demonstrates confident and professional manner with the ability to manage conflict, negotiate and influence at all levels.
  • Excellent investigative and analytical skills with ability to find repeat patterns and reoccurring issues from data collected to drive Customer Services efficiencies.
  • Be customer service advocate across the business, able to both quantify issues and identify opportunities, overcoming challenges when finding solutions to drive operational efficiencies.
  • Proficient in MS Word and Excel with working knowledge of MS Outlook desired.
  • A problem solver with the ability to think on your feet, empowered to take decisive action when required to ensure that the customer is satisfied and the right, reasonable solution is provided timely.
  • Ability to work well in a busy pressurised environment.
  • Passion for providing excellent customer service, driving operational efficiencies and working within the travel industry.
  • Telecoms and email management experience advantageous.

Key skills and responsibilities

  • Manage, motivate and develop the Customer Support team ensuring excellent levels of customer service by;
  • Handling escalation issues and difficult situations in a calm and professional manner liaising with all parties involved.
  • Responsibility for escalated product, system or service problems from the team.
  • Supporting the team to exceed individual and team targets and KPI’s.
  • Hands on support during busy times and providing holiday and sickness cover across both teams.
  • Completing and keeping up to date the team work rota to ensure all office hours are covered.
  • Energising your team to achieve high levels of motivation on a daily basis.
  • Perform individual 1 to 1’s, probation period, absence, holiday, performance and all other day to day general staff management.
  • Ensure all members of the team are fully trained and competent in all aspects of their role.
  • Providing and monitoring new starter training, on-going training and coaching for the team.
  • Ensuring team members are confident in selling and upselling products to our customers.
  • Implementing and updating procedures and policies. 
  • Regular assessment and quality control of team’s performance including monitoring of emails and telephone calls and giving constructive feedback to assure their adherence with all regulations and expected standards of service.
  • Act as the point of contact for team members for various queries.
  • Build strong relationships with trade partners and 3rd party suppliers.
  • Proven experience managing performance improvements in all aspects of customer delivery through communications and support activity. 
  • Ensuring Duty Manager email inbox is always up to date. 
  • Ensure deadlines are met and standard of work is consistently high.
  • To be able to deal with difficult situations in a professional manner. 
  • Recommend potential products or services that best suit the customer’s needs.
  • Meet the objectives and performance measures within the company guidelines.
  • Pro-active planning and management of resources to meet demand cycles, managing monthly rotation and holidays.
  • Provide Out of Hours, Weekend and Bank Holiday cover on a rotation basis if necessary.
  • General office administration duties as per the needs and changes of the business such as Monthly payroll adjustments; new starter recruitment; new starter/leaver set up) 
  • Represent the company internally and externally in a positive and ‘lead by example’ way.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Customer Service Market Manager 
BASIC DETAILS

YOUR ADDRESS

RESUME
Customer Support Executive
Pune
Operations
Full time

Desired skills, experience, and expectations

  • Graduate and above
  • 2 to 5 years relevant experience in Client Relationship Management
  • Excellent command over written and verbal English
  • Good understanding of MS-Office tools
  • Clarity of thoughts and words
  • Planning efficiently while avoiding analysis paralysis
  • Interactive and good at probing
  • Flexibility to work in rotational shifts
  • Make timely, practical, effective decisions
  • To take initiative without being asked
  • Experience in using any CRM system
  • Experience in travel, tourism, hospitality and bank would be a valuable add on

Key skills and responsibilities

  • Efficient dealing of support cases which are assigned for completion
  • To acknowledge and revert to participant questions, as well as question participants to obtain full understanding of the situation
  • Responsible for complex problem resolution
  • Maintain accurate documentation of all cases and CRM updated
  • Creating and improving procedures
  • Ability to remain focused, and on top of client and supplier follow ups
  • Take ownership and responsibility for customer issues
  • To prioritize assignments in hand and ability to multi-task even in critical situations
  • Is open to and responds flexibly to change
  • Willingness to roll up sleeves and foster cross-functional and cross business teamwork
  • Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance

Everyone is welcome
Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Customer Support Executive
BASIC DETAILS

YOUR ADDRESS

RESUME